Fashion brand PrettLittleThing ( part of the Boohoo Group, founded by Mahmud Kaman and retail executive Carol Kane in 2006) is facing a customer backlash after becoming the latest retailer to scrap its free returns policy, as UK customers must now pay £1.99 to return clothes, with the cost deducted from their refund.So for many PrettyLittleThing customers the experience is not Pretty at all. Irate shoppers have posted screenshots on social media showing their PrettyLittleThings apps being deleted from their phones, with many saying they would return fewer items if the brand’s sizing was more consistent. High Street giant brands … Continue reading Fuming PrettyLittleThing customer backlash not Pretty